General Terms & Conditions  

1) Access to any information on the Mad-Bike Madrid Web Site is conditional on the acceptance of the following Legal Information. If you do not wish to accept any part of this Legal Information, you must not use our Web Site.

2) References on the Web Site to “we”, “our” and “us” are references to Mad-Bike Madrid

3) Our Web Site does not contain all the information relevant to any tour or travel arrangements you may book with us. In particular, all bookings are subject to our applicable booking conditions. All bookings are subject to the general information applicable in each instance. You must obtain a copy of our applicable booking conditions and this additional information together with all other relevant details relating to your chosen tour or travel arrangements prior to making a booking with us.

4) No warranties, promises and/or representations of any kind, express or implied, are given as to the accuracy of any of the information contained on our Web Site or as to the nature, standard, suitability or otherwise of any services offered by us or on our behalf. We shall not be liable for any loss or damage of whatever nature (direct, indirect, consequential or other) which may arise as a result, directly or indirectly, from the use of any of the information or material contained in our Web Site and/or use of or access to any other information or material via web links from our site or any inability to access or use of our Web Site.

5) The information shown on the Web Site is updated from time to time and therefore may have changed by the time you come to book your tour. Whilst every effort is made to ensure the accuracy of all such information and prices, regrettably errors do occasionally occur. You must therefore ensure you check all details of your chosen tour (including the price) at the time of booking.

6) The copyright of the material contained on the web site belongs to Mad-Bike Madrid unless otherwise stated.

Booking Terms and Conditions

1. You can book a tour in writing, by phone or via email.
Only after receiving of a 30% reservation payment (for groups >20) and/or a written confirmation of your booking by Mad-Bike Madrid (or one of our representatives) does the contract become effective.
Participation for all tours is only possible after accepting the terms and conditions on our booking form or by signing a Mad-Bike Madrid non-liability declaration before the start of a tour. Upon request we will send you the non-liability declaration before you book the tour.

2. Deposit - Outstanding Payment
Immediately after payment of the 30% deposit we will process the completion of the contract (receipt of the booking confirmation). The outstanding payment is to be made to Mad-Bike Madrid no later than 4 weeks prior to the start of the tour. (for groups >20).

For all smaller groups we offer the possibility to pay the full balance on the actual tour date, the total amount of the outstanding balance will be made to one of our representatives/guides present at the spot before the start of your tour.                                                                                                                                                                                                

3. Service and Price
The services included in the tour price can be found in the tour description.

4. Services
Any changes regarding the services offered on our website (or any description in written form) will be disclosed to you without delay. Changes in the driving routes or accommodation are not considered as service changes as long as the changes are not substantial or don’t compromise the entire layout of the booked tour.
Many things cannot be fully predicted or planned. We therefore count on your understanding when necessary changes have to be made.

5 Participation

In participating in a cycling or walking tour with Mad-bike Madrid the client is aware of the fact that these activities have an inherent element of ‘risk’. It is obligatory that the client has checked with his or her travel insurance policy to confirm that he or she is covered to participate in the chosen activity.

Mad-Bike Madrid takes all necessary precautions to reduce the element of risk during the activity. However, due to circumstances that are impossible to foresee or control (Force Majeure*) or for negligent behaviour on the part of the participant(s), Mad-Bike Madrid can not be held responsible for any accident or incident that may occur.

6. Identification
By Spanish Authorities you are obliged to have proper identification present at all times. A passport that is valid for at least six months is adequate.

7. Tour Cancellation
The client can withdraw from the tour at any time before the tour begins, by giving a written explanation. Mad-Bike Madrid must receive the written cancellation. In the event of a cancellation by the client, the tour organizer will demand a cancellation fee, which will be calculated according to the tour price:

From date of payment –
31 Days before tour start 30 % of the tour price.
30 - 15 days before tour start 40 % of the tour price.
14 - 7 days before tour start 60 % of the tour price.
6 - 0 days before tour start 80 % of the tour price.
Additionally you are at liberty to verify the claim. Rebooking of dates are only possible via cancellation of your existing booking and making an entirely new booking.

8. Cancellation by Tour Organizer
If there isn’t a minimum booking of four participants, Mad-Bike Madrid can cancel the tour up to 30 days prior to tour begin. In this case the client will immediately be informed and all payments made will be reimbursed. Further claims fail to exist.
Should a tour have to be cancelled up to 30 days prior to tour begin due to reasons beyond our control (violence, strikes, terrorist attacks, accidents, illness of tour leader, catastrophes etc.) the client will immediately be informed and all payments made will be reimbursed. Further claims fail to exist.
We also reserve the right to discontinue a tour due to the above mentioned reasons. In this case a partly reimbursement of the tour price for the remaining part of the tour will be made. Further claims fail to exist.
Individual participants can be excluded from the tour by the tour organizer and its authorized tour guide due to undisciplined, dangerous, or disturbing behaviour during the tour. He/she may also be excluded if traffic regulations are not abided by. In such a case, the rental bike will be seized and no reimbursement for the tour will be given.

9. Liability
Mad-Bike Madrid shall be liable within due diligence of a businessman for accurate tour preparations, careful monitoring and selection of service providers and the usual tour contribution agreed upon for the area.
Furthermore, Mad-Bike Madrid is not liable for any traffic accidents.
In these situations each tour participant is responsible and liable for his/her individual actions and especially for his/her driving manner, route choice and self-assessment of his/her abilities, even when following the tour guide.
Each tour participant agrees that the owners, organizers and representatives of Mad-Bike Madrid are not responsible for his/her personal safety and can not in any situation, whether individual or collective, be held liable for incidents in connection with his/her actions or participation in the tour which may lead to injury, death or damages to his/her property, family, heirs or legal successors

10. Limitation of liability
The contractual liability of the tour organizer for damages that are not bodily injury, is limited to three times the tour price, so far as the damage to the client wasn’t intentionally or grossly negligent, or where the organizer is responsible for damages only due to fault of a service provider. A liability due to delay is excluded.

11. Liability and Weather
Depending on the season and weather conditions, Mad-Bike Madrid reserves the right to make changes if necessary to the tour route, and schedule. We strive not to change the character of the tour and to offer the same services.
The organizer can not be held responsible for any unfavourable weather conditions. Therefore the participant cannot claim reimbursement for the tour due to weather conditions.

12. Reclamation
In the event of service failure the participant is obligated to do everything within reason to minimize the damage. Should you have reason for reclamation despite the care taken while planning and executing the tour, we ask that you inform us immediately. You can reach us during normal business hours. Additionally we ask that all claims be made within one month after tour end. After this time all claims are only effective if you were, by no fault of your own, kept from making the claim within the stipulated time. Any warranty claims can only be effective if made by the participant, and cannot be transferred to another person.

13. Miscellaneous
The nullity of an individual clause in the contract does not nullify the entire contract. The same applies to the current terms and conditions. All previously published terms and conditions are replaced by the available conditions and thereby lose their legal effectiveness.

14. Tour operator
Mad-Bike.com
Avda Menedez Peleayo 35
28009 Madrid
Spain

 * circumstances which may include civil disobedience, terrorism, natural disaster, adverse weather conditions, fire and all similar events beyond our control.

If you have any questions regarding our terms and conditions, please send us an email or contact us by phone.

Kind Regards,
Mad-Bike